Vendor Protection
Sell with confidence. Get paid, reliably.
Vetra Vendor Protection is the other half of the same escrow system that protects buyers: it's what guarantees a Vendor who ships a genuine order gets paid for it, on a predictable schedule, without chasing invoices.
How you get paid from escrow
The buyer's payment is already sitting in escrow before you even ship, here's how it reaches you.
Buyer pays upfront
Payment is collected at checkout and held in Vetra's escrow, guaranteed funds for a confirmed order before you ever pack it.
You fulfill the order
Ship within your listed handling time and log tracking details, this is your proof-of-fulfillment if a dispute ever comes up.
Delivery is confirmed
The buyer confirms the order arrived, or, if they don't respond, it auto-confirms 48 hours after drop-off is logged on the tracking timeline.
The money goes to your bank
Escrow releases the moment the buyer confirms delivery, and the order amount, minus VETRA's commission, is sent to your bank account automatically.
If the buyer doesn't confirm, escrow releases on its own 48 hours after delivery unless they've reported a problem. Either way the transfer goes straight to the bank account on file, no invoices, no payout requests.
You're protected too, not just the buyer.
Escrow cuts both ways, it exists to make sure a legitimate sale actually pays out.
Guaranteed funds before you ship
Because payment sits in escrow before fulfillment, you're never shipping against a payment that could still fail or bounce.
Evidence-based dispute review
A buyer's dispute doesn't auto-refund. You're notified immediately and can submit tracking and delivery evidence before any decision is made.
Chargeback protection
Delivery-confirmed orders are backed by our own dispute process, so you're not left to fight a card-network chargeback alone.
Paid order by order
No waiting on invoices or chasing a buyer for payment, each confirmed order pays out on its own, automatically. Your Earnings page shows every sale, the commission, and where its payout is.
Storefront & logistics, built in
Storefront tools with no code required, plus logistics and delivery partners already in place, one less thing you have to source yourself.
Your brand, protected
Every seller is identity- and business-verified before listing, so buyers can't be tricked by a store impersonating yours.
If a buyer opens a dispute
How the review works
You're notified the moment a dispute opens and get 48 hours to respond with your side, tracking numbers, delivery confirmation, photos of the item before it shipped, whatever supports your case.
Vetra's resolution team reviews both sides and makes a call: funds release to you, a refund goes to the buyer, or, for a genuine partial issue, a partial resolution is worked out between both of you. If you disagree with the outcome, you can appeal it directly with our Vendor support team.
Orders where delivery was already confirmed and the payout window has passed are not reopened for a change-of-mind dispute, that protection is what makes automatic payouts dependable in the first place.
What protects you
Proof of shipment and delivery tracking · listing photos and description on file · the 48-hour response window · an appeal path if you disagree with a ruling.
What we ask of you
Accurate listings and stock counts · shipping within your stated handling time · responding to disputes within the window · no counterfeit, restricted, or prohibited items.
Your payout details
Bank account details are stored securely and used only for payouts, Vetra never shares them with buyers or other Vendors, and the commission on every sale is shown on your Earnings page.