We're on both sides of this
Talk to us, buyer or Vendor.
Tell us which side of the marketplace you're on and we'll route you to the right team. Most messages get a reply within a business day.
Buyer support
support@vetrahq.org
Order issues, refunds, delivery tracking, 24/7.
Vendor support
support@vetrahq.org
Onboarding, verification, and payout questions, Mon–Sat, 8am–8pm WAT.
Call us
+234 906 805 2070
+234 906 453 2222
Mon–Sat, 8am–8pm WAT.
Before you write in
Quick answers to what people usually ask first.
Once a refund is approved, funds are released back to your original payment method within 3–5 business days, depending on your bank.
Start the Vendor application from this page, you'll need a valid ID and basic business details. Verification usually takes 1–2 business days.
Payouts run weekly for any order confirmed as delivered at least 48 hours earlier, straight to the bank account on file.
Contact buyer support with your order ID and photos of the item within 48 hours of delivery, and we'll open a resolution case right away.